Customer support
Answer the people who never opened a ticket.
Most unhappy customers complain publicly instead of emailing support. We surface those posts within minutes and tell you which ones are actually urgent.
- u/dev_marta·Reddit4m
Anyone else getting 500s from the Acme API since this morning? Third time this week.
Bug report
The problem
Why this keeps getting missed.
Support tools only see the conversations that reach your inbox. The angry thread on Reddit, the reply under a YouTube review, the quote-tweet at 2am — none of it lands in a queue, and by the time someone notices, the thread has a hundred upvotes.
Plays
What people actually do with it.
Catch outages before the status page
Bug reports and complaints spike minutes before your monitoring catches a partial failure. An urgency threshold turns that spike into an email.
Route by category, not by keyword
AI separates a genuine bug report from a pricing complaint, so support and product each see only their own pile.
Close the loop publicly
Every mention keeps a link to the original post, so replying takes one click instead of a search.
For agents
Or let software do the reading.
Connect the MCP server and ask in plain language — the same data, no dashboard required.
“Show me every complaint about Acme from the last 24 hours with urgency above 60.”
Pricing
Same price, whichever job you use it for.
Solo
$29/mo
billed monthly
One founder, one product, no noise.
- 3 monitors
- 1,000 mentions / month
- 60 API requests / min
- X · Reddit · YouTube · LinkedIn · Threads
- AI category, sentiment and urgency
- Relevance filtering — coincidental matches are dropped
- Email and webhook alerts
- Mention analytics
- REST API · MCP · signed webhooks
- Scoped, revocable API keys
- Idempotent writes and cursor paging
- Provider cost per mention
Team
$99/mo
billed monthly
A team watching itself and its rivals.
- 7 monitors
- 10,000 mentions / month
- 180 API requests / min
- X · Reddit · YouTube · LinkedIn · Threads
- AI category, sentiment and urgency
- Relevance filtering — coincidental matches are dropped
- Email and webhook alerts
- Mention analytics
- REST API · MCP · signed webhooks
- Scoped, revocable API keys
- Idempotent writes and cursor paging
- Provider cost per mention
- Priority scan cadence
Agency
$299/mo
billed monthly
Many brands, many clients, one inbox.
- 15 monitors
- 50,000 mentions / month
- 600 API requests / min
- X · Reddit · YouTube · LinkedIn · Threads
- AI category, sentiment and urgency
- Relevance filtering — coincidental matches are dropped
- Email and webhook alerts
- Mention analytics
- REST API · MCP · signed webhooks
- Scoped, revocable API keys
- Idempotent writes and cursor paging
- Provider cost per mention
- Priority scan cadence
- Priority support
Your first 100 mentions are free — no card, no plan to pick. Paid plans reset every month, whether you pay monthly or annually. Reaching the cap pauses collection; it never bills overage automatically.
FAQ
Before you ask.
- How fast is a new complaint surfaced?
- Active monitors are swept every four hours. A mention is classified and, if it matches an alert rule, emailed within a few minutes of being collected.
- Can I forward mentions into my helpdesk?
- Yes. Add a webhook endpoint and every classified mention is POSTed to your system with a signed payload, so you can open a ticket automatically.